CUSTOMER SERVICE 

                                 NVQ LEVEL 2                                     

To achieve the full award, candidates must complete four mandatory units plus one optional unit, making a total of five units. 

SYLLABUS

MANDATORY UNITS

1. Unit 1 - Give customers a positive impression of yourself and your organisation.

2. Unit 2 - Deliver reliable customer service.

3. Unit 3 - Develop customer service.

4. Unit 4 - Resolve customer service problems.

OPTIONAL UNITS

1. Unit 5 - Support customer service improvements.

2. Unit 6 - Develop personal performance through delivering customer service.

3. Unit 7 - Promote additional products or services to customers.

4. Unit 8 - Process customer service information.

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billbuxton@blueyonder.co.uk

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